Bilingual Front Office Lead

Legacy Community Health•Houston, TX

9d•Onsite

About The Position

Are you ready to be the friendly face and guiding hand that sets the tone for every patient’s experience? As the Bilingual Front Office Lead, you’ll play a pivotal role in ensuring patients feel welcomed, cared for, and valued from the moment they walk through our doors. This is more than just a job—it’s an opportunity to lead with heart, foster a collaborative environment, and make a lasting impact in community healthcare. In this role, you’ll oversee the daily operations of our front office, ensuring everything runs smoothly and efficiently for patients, providers, and your team. You’ll lead by example, demonstrating compassion and professionalism that inspires those around you.

Requirements

High school graduate or equivalent required.
Pleasant, professional, and articulate phone voice.
Ability to multi-task and efficiently handle many calls or patients at once.
Accurate data-entry skills and computer literacy.
Basic math and filing skills (alphabetical or numerical).
Must manage multiple deadlines and decision-making tasks.

Nice To Haves

Experience with multi-line phone systems or switchboards preferred; ability to learn quickly if no prior experience.
Bilingual preferred.

Responsibilities

Welcome patients warmly and manage client intake, ensuring a seamless check-in process.
Answer and route incoming calls efficiently, serving as a key communication hub between patients and providers.
Monitor patient flow and adjust staffing to ensure timely and efficient care delivery.
Oversee provider schedules, addressing any operational issues to maintain accuracy and efficiency.
Provide training, mentorship, and support to front office staff to enhance team performance and patient satisfaction.
Handle escalated customer service concerns with professionalism, empathy, and a solutions-focused approach.
Perform cash handling duties, including daily deposits and accurate appointment procedures.
Maintain a clean, organized, and welcoming clinic lobby to promote a positive patient experience.
Monitor and manage office supply levels, communicating reorder needs to management as necessary.
Promote a team-based approach to care that prioritizes cultural sensitivity and improved patient outcomes.
Participate in the Performance Improvement Program to uphold Legacy’s quality and safety standards.