Front Office Lead

Southwest Behavioral & Health Services Careers • Prescott Valley, AZ

7d • Onsite

About The Position

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Lead who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, ability solve problems, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Prescott Valley team! Under the direction of the Front Office Supervisor, this position will be responsible for performing front office duties including patient care activities, front office check-in and check-out, scheduling, verifying medical insurance, and scheduling and confirming appointments.

Requirements

• High School Diploma or G.E.D. required.
• Excellent customer service and communication skills for interfacing with patients, staff and outside vendors
• Requires prior clerical and/or customer service experience, preferably in a behavioral health or healthcare setting.
• Required to maintain personal auto insurance per SBH guidelines.
• Must be eligible and/or have a valid Fingerprint Clearance Card through the Arizona Department of Public Safety (as required per program requirements).

Nice To Haves

• Completion of a Medical Assistant training program highly preferred.
• Medical Assistant Certification preferred.
• 1-2 years of experience in a medical or behavioral health background preferred.
• Consideration given for course work in lieu of part of the experience requirements.

Responsibilities

• Coordinates daily front office functions: assisting clients, doctors and staff with appointments, no shows, emergencies, med issues/refills, etc.
• Processes accurate, thorough and current billing, staff paperwork, mail, data entry, filing, documentation, supplies, and scheduling.
• Confirms appointments one to two days prior for all medical, counseling, and intake appointments.
• Schedules medication, counseling, and intake appointment.
• Completes intake referrals and screening.
• Calls to reschedule appointments when clinical staff are out unexpectedly.
• Performs general clerical duties for the clinic as requested/assigned by Front Office Supervisor and/or Program Director.
• Answers all incoming phone calls by third ring.
• Greets and checks clients in/out.
• Confirms/updates consumer contact information.
• Processes transfer requests and SMI referrals.
• Collects client fees/copay
• May assist with processing refill request, med issues, and/or prior authorizations.
• Obtains appropriate paper work from clients.
• Receive direction on a daily basis and works as a team with site staff and management.
• Maintains the AHCCCS Outreach Report Audit/reviews all intakes/intake paperwork for accuracy.
• Validates/verifies all consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA, insurance companies, etc.
• Acts as Co-Safety Officer, ensuring all inspections, drills, etc. are completed and submitted to the Risk Department in a timely manner.
• Responsible for consumer eligibility maintenance and integrity of eligibility data in HMS.
• Completes data entry of consumer eligibility in a timely and accurate manner in HMS.
• Completes financials upon intake, significant change, and annually.
• Process/resolve all CFS issues (99 Report, Open Issues, Eligibility and/or Enrollment, etc.)
• Assists consumers with AHCCCS applications using HealthEArizona.org program and effectively tracks the status of the applications submitted.
• Identifies and resolves issues with consumer eligibility, including changes in coverage, consumer over-payments, and SAPT eligibility.
• Monitors supply inventory.
• Monitors daily schedules to ensure information is being updated/obtained by front office staff.
• May act as Safety Co-Officer and/or assists in the monitoring of compliance with safety drills and inspections.
• Assists Front Office Supervisor with supervision of CSRs and front office operations.
• Assists Front Office Supervisor with the recruitment, hiring, and staff training.
• Assists Front Office Supervisor with resolving complaints in a timely and effective manner.
• Attends department and/or agency meetings as required.
• Covers any/all front office duties as needed.
• To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and or department.

Benefits

• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• 40% company match up to a 10% deferral into your SB&H retirement account!
• Benefit from our culture of internal promotion!
• Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED