Bilingual Front Desk Receptionist

AICA Orthopedics, P.C. • Atlanta, GA

11h • Onsite

About The Position

Summit Surgery Center - Buckhead and Stockbridge
Full-time Medical Front Desk Receptionist

Make a Difference Daily: Join AICA Orthopedics and Be the Welcoming Face of Exceptional Patient Care.
Are you a highly motivated and compassionate individual with a passion for patient care? At AICA Orthopedics & Spine, we're more than just a clinic – we're a team dedicated to providing exceptional, personalized care to patients recovering from car accidents and other injuries.
For 25 years, AICA has been a leader in orthopedic care, with 18 clinics and a world class state of the art surgery center in Buckhead Atlanta. We are a growing team of 400+ dedicated professionals.
We’re looking for talented career focused professionals to join our front desk team, a vital part of our success and often the first step in a rewarding career path at AICA!

Requirements

• 2+ years of medical front desk experience (retail/general office experience does not qualify).
• Proficiency with EMR systems.
• Proven problem-solving abilities in medical settings, demonstrating quick thinking and effective decision-making.
• Strong organizational and multitasking skills to manage competing priorities in a fast-paced environment.
• Bilingual in English and Spanish

Nice To Haves

• Experience with Personal Injury and orthopedic patient populations is a huge plus.

Responsibilities

• Greet patients, schedule appointments, answer phone calls, manage patient flow, and provide exceptional customer service, creating a welcoming and supportive environment.
• Verify insurance coverage, collect co-pays and deductibles, process billing information accurately, and handle insurance-related inquiries with professionalism.
• Maintain accurate and up-to-date patient records, ensuring confidentiality and strict compliance with HIPAA regulations.
• Coordinate with other AICA locations, departments, and providers to ensure seamless and comprehensive patient care across our network.
• Handle patient inquiries, resolve scheduling conflicts, address other challenges that may arise, and proactively find solutions to improve patient experience.
• Assist with general office duties, maintaining a clean, organized, and welcoming work environment for both patients and staff.

Benefits

• Competitive salary commensurate with experience
• Comprehensive benefits package including medical, dental, vision, life insurance
• Performance bonuses
• Structured advancement opportunities
• Regular performance reviews
• Ongoing skills training
• Dedicated mentorship program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed