Bilingual Family Support Worker - University Clinic
About The Position
The Bilingual Family Support Worker assists patients by identifying needs, connecting them with community resources, and helping them apply for entitlement programs while providing a high level of customer service. The role advocates for a culturally diverse patient population, makes referrals to community agencies, coordinates with team members to support positive patient experiences, and serves as a resource to the team on community services. The position typically works 40 hours per week, Monday through Friday, from 8 AM to 5 PM. Work may take place at PHC clinics, community agencies, community gatherings, neighborhoods, shelters, and client homes. Reliable transportation is required for off-site outreach.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in human services, healthcare, or a related field.
- Verbal and written proficiency in English and Spanish.
- Knowledge of community resources, including entitlement programs.
- Effective verbal and written communication skills.
- Professionalism, composure in all situations, and the ability to interact empathetically.
- Strong interpersonal skills and the ability to establish and maintain effective working relationships.
- Reliable transportation for outreach activities at off-site locations.
- Obtain current Mandatory Reporter training approved by the State of Iowa within 90 days of employment.
Nice To Haves
- Experience working with an underserved population.
- Experience in a community health center or public health setting.
Responsibilities
- Help uninsured individuals and families identify needs and access mainstream resources, medical insurance, and other entitlements, including BCCEDP and VPN.
- Assist clients with completing applications for entitlement programs.
- Conduct outreach to uninsured individuals through community agencies, gatherings, neighborhoods, shelters, and other appropriate venues.
- Provide assistance at PHC clinics, community agencies, and client homes as needed.
- Respond to requests for assistance and facilitate referrals to PHC clinics, community agencies, and other resources.
- Collaborate with Patient Care Team members and support workflows that promote staff and patient satisfaction and organizational financial success.
- Document client contacts according to PHC policies and complete data entry as needed.
- Participate in staff and performance improvement meetings and trainings as requested.
- Provide supportive services for clinic operations as requested, including interpreting or translating and assisting with front desk operations.
- Perform other duties as assigned.
Benefits
- PTO accrual totaling four weeks off by the end of the first year of employment.
- Paid holidays, including eight paid holidays.
- Tuition reimbursement program.
- 401(k) with company match.
- Medical, dental, and vision coverage.
- Life and disability insurance.
- Flexible spending and health savings accounts.
- Supplemental accident and critical illness insurance.
- Discounted pet insurance.
- PHC Pride rewards program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
