Bilingual Family Support Worker - University Clinic

Primary Health Care•Des Moines, IA

About The Position

The Bilingual Family Support Worker assists patients by identifying needs, connecting them with community resources, and helping them apply for entitlement programs while providing a high level of customer service. The role advocates for a culturally diverse patient population, refers patients to external community agencies, coordinates with team members to support positive patient experiences, and serves as a resource to the team about community resources. Verbal fluency in Spanish and English is required. The position typically works 40 hours per week, Monday through Friday, from 8 AM to 5 PM. Work may take place at PHC clinics, community agencies, and clients’ homes, as well as at community gatherings, neighborhoods, shelters, and other outreach locations. The worker may also interpret or translate and support front desk operations as needed.

Requirements

High school diploma or equivalent.
At least 1 year of experience in human services, healthcare, or a related field.
Bilingual English and Spanish verbal and written language proficiency.
Knowledge of community resources, including entitlement programs.
Effective verbal and written communication skills.
Professional skills, including the ability to maintain composure in all situations and interact empathetically.
Strong interpersonal skills and the ability to establish and maintain effective working relationships.
Reliable transportation to perform outreach activities at off-site locations.
Current Mandatory Reporter training approved by the State of Iowa, to be obtained within 90 days of employment.

Nice To Haves

Experience working with an underserved population.
Experience in a community health center or public health setting.

Responsibilities

Assist uninsured individuals and families in identifying needs and accessing mainstream resources, medical insurance, and other entitlements, including BCCEDP and VPN.
Help clients complete applications for entitlement programs.
Conduct outreach to uninsured individuals through community agencies, gatherings, neighborhoods, shelters, and other appropriate venues.
Provide assistance at PHC clinics, community agencies, and client homes as needed.
Respond to requests for assistance and facilitate referrals to PHC clinics, community agencies, and other resources.
Collaborate with Patient Care Team members and support workflows that promote staff and patient satisfaction and organizational financial success.
Document all client contacts in compliance with PHC policies and complete data entry as needed.
Participate in staff and performance improvement meetings and trainings as requested.
Provide supportive services for clinic operations as requested, including interpreting or translating and supporting front desk operations.
Perform other duties as assigned.

Benefits

Generous PTO accrual, totaling four weeks by the end of the first year of employment.
Eight paid holidays.
Tuition reimbursement program.
401(k) with company match.
Medical, dental, and vision insurance.
Life and disability insurance.
Flexible spending and health savings accounts.
Supplemental accident and critical illness insurance.
Discounted pet insurance.
PHC Pride rewards program.
Training and development opportunities, including Emerging Leaders and Dental Assistant and Medical Assistant Trainee Programs.