Bilingual (F/E) Executive Travel Assistant

AccorHotel

1d•Remote

About The Position

As an Executive Travel Assistant, you will anticipate needs, create exceptional travel experiences, find solutions, and deliver outstanding service as the single point of contact for our highest-tier Members, providing personalized recommendations and exclusive Concierge services that truly define luxury. If so, we invite you to become a part of our dynamic team, where you’ll be the voice behind ensuring seamless VIP experiences, responding to calls and emails with empathy, creativity, and a commitment to excellence. You’ll craft personalized solutions that reflect the luxury and care Accor is known for worldwide. Join a team that values innovation, celebrates diversity, and empowers you to grow every day. Your passion for service will not only be recognized — it will make a real difference.

Requirements

Professional fluency in both French and English, spoken and written, is required
Excellent communication skills, with the ability to write and speak to guests professionally and warmly, in both official languages, with diverse individuals from around the globe
Experience and/or education in Hospitality, Tourism, Sales, Customer Service, Contact Centre or Luxury Sales and Service
Experienced in handling a range of customer requests, an exemplary positive attitude and a passion for offering unparalleled customer service
Creative problem-solving and decision-making skills, proactive and a strong team player
You are an organizer, and can demonstrate when you have prioritized, followed up and delivered on deadlines
Computer proficiency with excellent knowledge of Microsoft Office and internet browsers; Salesforce is an asset, and you can adapt easily to new technology.
Ability to navigate multiple computer programs simultaneously while conversing with guests
Flexibility to be scheduled evenings, weekends and holidays
Must be legally entitled to work full-time in Canada
Must be residing in and intending to work from NB, NS, PEI, QC
You must be flexible and available to work shifts, including evenings, weekends, and holidays, with 2 scheduled consecutive days off
Must have a direct connect high-speed internet connection (not wireless or satellite) and a suitable home office workspace

Nice To Haves

Salesforce is an asset

Responsibilities

Responding to our top-tier Members’ requests and questions via email and phone, as their single point of contact; planning flawless experiences based on your recommendations in both French and English
Acting as their Concierge prior to arrival, proactively curating personalized travel by making recommendations and setting up on-site activities and services
Anticipating our Members’ needs and ensuring their experience exceeds expectations
Supporting our Members throughout their stay and beyond, including assisting with restaurant reservations, transportation, unexpected travel delays, and more
Accurately scheduling and executing tasks to ensure a seamless experience
Researching, recommending, and fulfilling Member requests while providing program benefit information and support