Bilingual (English/Korean) Customer Service Supervisor

CJ Logistics • Matteson, IL

4d • Hybrid

About The Position

CJ Logistics America is seeking a dynamic, bilingual leader to join their team as a Customer Service Supervisor. This role involves leading customer relationships, analyzing data, and guiding a high-performing team in a fast-paced logistics environment. The ideal candidate will have strong communication skills and operational insight.

Requirements

• Bilingual fluency in English & Korean (required)
• 2+ years of supervisory experience in Customer Service or Operations
• Strong data analysis and Microsoft Office skills
• Excellent communication, leadership, and problem-solving abilities

Nice To Haves

• Bachelor’s degree in business, Supply Chain, or a related field is preferred or equivalent relevant experience
• Experience in logistics, supply chain, or warehousing is a plus

Responsibilities

• Serve as the go-to point of contact for customer inquiries & escalations
• Build strong customer partnerships and support service excellence
• Analyze KPIs, performance data, forecasts, and operational trends
• Lead, coach, train, and support a growing Customer Service team
• Collaborate across Operations, Inventory, and Quality to resolve issues
• Drive continuous improvement and champion best practices
• Manage exception requests with accuracy and speed
• Additional duties as assigned

Benefits

• Competitive salary range
• Opportunity to contribute to a fast-growing logistics organization
• Inclusive and diverse work environment
• Equal opportunity employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree