Logistics Customer Service Specialist I (Bilingual English/Korean)
About The Position
FNS is seeking a Logistics Customer Service Specialist I who is bilingual in English and Korean. This role is crucial for maintaining smooth logistics operations and ensuring excellent customer communication. The company emphasizes trust, communication, team play, challenge, and balance, aiming to be a top logistics provider with high employee and customer satisfaction. FNS promotes a family-like working environment that supports work-life balance and fosters cooperation and care among team members. The company specializes in nurturing professional talent and building trusting relationships with clients.
Requirements
- Prior experience in logistics, warehouse, or customer service preferred
- Proficiency in Microsoft Excel (filtering, sorting, basic formulas, etc.)
- Strong interpersonal and communication skills for client-facing roles
- Highly organized and detail-oriented
- Bilingual (Korean/English) is required.
Responsibilities
- Maintain and share daily in/out records of battery pack movements
- Communicate effectively with clients regarding yard and transportation status
- Prepare and manage documents such as delivery schedules, inbound/outbound logs, and inventory sheets
- Use Excel to organize and report logistics data accurately
- Coordinate closely with internal teams (yard, dispatch, transportation)
- Assist in resolving customer inquiries or service-related issues in a professional manner
Benefits
- Health, Dental, and Vision PPO Insurance
- Life, STD, LTD Insurance
- 401(K) Plan
- Paid Time Off
- Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
- Years of Service Awards
- Education Assistant Program (Based on Eligibility)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
