Logistics Customer Service Specialist I (Bilingual English/Korean)

FNS, INC•Phoenix, AZ

2d•Onsite

About The Position

FNS is seeking a full-time Logistics Customer Service Specialist I who is bilingual in English and Korean. Since 1995, FNS has been dedicated to providing top-tier total logistics services, guided by core values of trust, communication, team play, challenge, and balance. The company aims to become one of the nation's top 25 logistics companies by 2025, focusing on employee and customer satisfaction, and a strong partner network. FNS fosters a family-like working environment that promotes work-life balance, cooperation, and mutual care. They specialize in nurturing professional talent and building trusting relationships with clients. The company's core values are essential to its success and growth. More information can be found on their website: http://www.fnsusa.com.

Requirements

Proficiency in Microsoft Excel (filtering, sorting, basic formulas, etc.)
Strong interpersonal and communication skills for client-facing roles
Highly organized and detail-oriented
Bilingual (Korean/English) is required.

Nice To Haves

Prior experience in logistics, warehouse, or customer service preferred

Responsibilities

Maintain and share daily in/out records of battery pack movements
Communicate effectively with clients regarding yard and transportation status
Prepare and manage documents such as delivery schedules, inbound/outbound logs, and inventory sheets
Use Excel to organize and report logistics data accurately
Coordinate closely with internal teams (yard, dispatch, transportation)
Assist in resolving customer inquiries or service-related issues in a professional manner