Bilingual Dispatcher

Manitoulin Group of Companies•Greater Sudbury, ON

7d•Onsite

About The Position

Manitoulin Transport is seeking a Bilingual Dispatcher to join their Central Dispatch operations team. This role is critical to the company's freight movement, coordinating logistics across the network to ensure efficiency, cost-effectiveness, service standards, and on-time performance. It is a fast-paced, high-energy operational role with varied daily tasks. Due to the 24/7 nature of the network, flexibility in working rotating shifts, including days, nights, weekends, and holidays, is required.

Requirements

Bilingual in French and English (required).
Strong computer skills with the ability to comfortably navigate and switch between multiple digital systems.
Detail-oriented with strong multitasking and organizational skills, and the ability to prioritize multiple tasks simultaneously.
Able to work under pressure in a high-call-volume environment.
Comfortable spending the majority of the shift on the phone.

Nice To Haves

Familiarity with the Manitoulin network and equipment.
Knowledge of Dangerous Goods regulations.
Knowledge of Hours of Service legislation.

Responsibilities

Support Central Dispatch in executing and coordinating freight movement across the network to service terminals efficiently.
Act as the primary point of contact for drivers, consistently answering phones to provide hook-up information, departure times, delay updates, and operational support.
Partner with terminal dock staff and managers to plan trips and determine the most efficient and cost-effective freight movement.
Handle electronic shipment billing, manifest trailers, and strip freight from manifests as required.
Maintain and update multiple shared Google spreadsheets.
Coordinate and book hotel rooms for drivers and issue purchase orders as required.
Track shipments and assist customers after hours when Customer Service is closed.
Work effectively in a fast-paced, time-sensitive environment and perform other duties as assigned.