Bilingual Customer Support Specialist (Spanish English)

AdNet AccountNet, Inc. • Baltimore, MD

2d • $18 - $18 • Remote

About The Position

AdNet/AccountNet, Inc. is seeking a bilingual (Spanish/English) Customer Support Specialist to provide customer service to callers experiencing complex situations, including potential fraud-related concerns. The specialist will handle inbound calls in both languages, provide accurate information and unbiased guidance in accordance with established procedures, and use multiple software systems and resources while assisting customers. The role requires professionalism, empathy, patience, strong communication, and the ability to remain calm during emotionally sensitive conversations. The specialist will collaborate with Tier 2 and Tier 3 support teams and communicate with colleagues, supervisors, and leadership in a virtual environment. The position is remote, and candidates must reside within the contiguous United States and have a dedicated, distraction-free home workspace. The schedule is Monday through Friday, 10:00 AM to 6:00 PM EST, for 40 hours per week; weekends are not required. Pay is $18.25 per hour.

Requirements

• High school diploma or GED.
• Fluency in Spanish and English, including verbal and written communication.
• At least 1 year of customer service or customer support experience.
• Ability to pass a criminal background check.
• Ability to work from home with a dedicated, distraction-free workspace.
• Strong computer skills and ability to navigate multiple systems while assisting customers.
• Ability to work Monday through Friday, 10:00 AM to 6:00 PM EST.
• Strong customer service and active listening skills.
• Professionalism, patience, empathy, adaptability, and teamwork.
• Ability to remain calm under pressure and navigate emotionally sensitive conversations.
• Strong organizational and multitasking abilities.

Nice To Haves

• Some college coursework or a degree.
• Experience handling escalated or complex customer situations.

Responsibilities

• Handle inbound customer calls in both English and Spanish.
• Assist customers with complex situations, including potential fraud-related concerns.
• Provide accurate information and unbiased guidance while following established procedures.
• Use multiple software systems and resources simultaneously during customer interactions.
• Apply critical thinking and problem-solving skills to address customer needs.
• Collaborate with Tier 2 and Tier 3 support teams to resolve issues efficiently.
• Manage challenging customer interactions professionally and empathetically.
• Communicate effectively with team members, supervisors, and leadership in a virtual environment.
• Complete additional duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED