Bilingual Customer Support (Legal Services)

AnswerOne•Edinburg, TX

1d•$16 - $19•Onsite

About The Position

We are seeking Bilingual candidates to serve as Customer Support. Our team manages incoming leads, client onboarding and ongoing support for law practices nationwide, so this role serves as the premier point of contact for individuals reaching out to our partner law firms. In this position, you will be responsible for evaluating and qualifying incoming inquiries, delivering compassionate customer care in both English and Spanish and ensuring a smooth, professional onboarding process from the very first call. This is a full-time, in-office position.

Requirements

Bilingual in Spanish and English.
Proficiency using computers and multiple screens/systems.
Minimum of 35 WPM typing speed.

Nice To Haves

Prior experience in customer service, call centers, sales or hospitality.
Legal industry experience preferred.

Responsibilities

Evaluate and qualify incoming inquiries.
Deliver compassionate customer care in both English and Spanish.
Ensure a smooth, professional onboarding process from the very first call.
Handle inbound phone calls in both Spanish and English, tailoring your approach to comfortably guide each caller.
Perform translations or interpretation depending on the caller's needs.
Maintain high productivity, accuracy, and reliability standards by utilizing your time and system tools effectively.