Legal Support Services Leader

Principal Financial Group • Des Moines, IA

1d • Hybrid

About The Position

We’re looking for a Legal Support Service Leader to join our Principal Financial Group Legal team. In this role, you’ll have the opportunity to lead a high-performing legal support organization, driving operational excellence, talent development, and innovative service delivery that enables attorneys to focus on the most strategic legal work.
Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

Requirements

• 8+ years of legal support, paralegal services, legal administration or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, or education
• 3+ years of prior people leadership experience with demonstrated success developing teams

Nice To Haves

• Bachelor's degree
• Experience leading legal support operations, shared services, or professional support teams, including workforce planning, resource allocation, and service delivery management
• Strong organizational, communication, stakeholder management, coaching, and resource planning skills
• Proven ability to lead change, drive operational improvements, and implement process, technology, or service delivery enhancements

Responsibilities

• Lead, coach, and develop a team of Paralegal Analysts and Legal Production Assistants, fostering a high-performing, collaborative, and service-oriented culture.
• Oversee legal support operations, including workload management, resource allocation, and service delivery across legal practice areas and locations.
• Partner with attorneys and Legal leadership to align support resources, service models, and operational priorities with department objectives.
• Drive continuous improvement initiatives by leveraging process optimization, technology, automation, AI-enabled solutions, and performance metrics to enhance efficiency and effectiveness.
• Ensure quality, compliance, and risk management through the oversight of legal records, confidential information, documentation standards, and legal support work products.

Benefits

• Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.
• Pension Eligible
• Comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior