Records Retrieval Specialist - Legal Support Services

U.S. Legal Support•Houston, TX

2d•Onsite

About The Position

Are you a detail-oriented professional who enjoys solving problems, building relationships, and delivering exceptional customer service? Join American Retrieval as a Records Retrieval Specialist II and play a key role in ensuring our clients receive fast, accurate, and professional support throughout the records retrieval process.

Requirements

High School Diploma or equivalent required.
3 to 5 years of customer service, account management, or client support experience.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Highly organized with the ability to prioritize multiple tasks and deadlines.
Proficient in Microsoft Office Suite and database management systems.
Ability to work independently and collaboratively in a fast-paced environment.
Ability to occasionally lift up to 10 pounds.
Ability to sit, review detailed documents, and work at a computer for extended periods.

Nice To Haves

Associate degree preferred.
Experience in legal records retrieval, medical records retrieval, healthcare administration, or related industries preferred.

Responsibilities

Proactively contact record custodians, healthcare facilities, and other record sources to expedite document retrieval.
Monitor requests to ensure timely completion and follow up as needed.
Build and maintain strong, professional relationships with clients and facility personnel.
Provide exceptional customer service and ensure a positive experience throughout the retrieval process.
Accurately enter, update, and track record requests in internal systems.
Maintain current and accurate client and facility information within databases.
Provide regular updates regarding order status and retrieval progress.
Address client inquiries, concerns, and service-related issues in a timely and professional manner.
Assist with special projects and departmental initiatives as assigned.
Follow all company policies, procedures, safety guidelines, and quality standards.