Bilingual Customer Service Representative (Mortgage) - Remote (TOR, ON)

Recrute Action

9d • Remote

About The Position

Make a lasting first impression by helping clients navigate their mortgage journey with confidence. This fully remote opportunity offers a blend of customer service, mortgage product support, and relationship building in a fast-paced, client-focused environment.

Requirements

• College diploma or university degree in any discipline.
• 2 to 4 years of customer service, industry, or related experience.
• Bilingual to assist clients, respond to inquiries, and provide customer service through phone and email communications in both languages.
• Strong customer service experience with a customer-centric and solution-focused approach.
• Knowledge of mortgage products and the ability to clearly explain features and benefits.
• Proficiency with Microsoft Outlook, Teams, and Excel.
• Excellent verbal and written communication skills for phone and email interactions.
• Ability to work independently and effectively in a fast-paced environment.
• Demonstrated passion for delivering customer-focused solutions.

Nice To Haves

• Experience in banking, mortgage, or financial services is considered an asset.
• Experience handling inbound and outbound client calls in a call center or onboarding environment is considered an asset.
• Experience collaborating with internal teams to resolve client issues efficiently is considered an asset.

Responsibilities

• Complete client touchpoints through inbound phone calls and outbound scheduled phone appointments.
• Respond to client inquiries by phone and email.
• Provide resolutions to a range of customer inquiries related to mortgage products.
• Review new mortgage account details with clients.
• Guide clients through the use of their new mortgage product and explain its features and benefits.
• Handle incoming and outgoing welcome calls and email communications.
• Utilize established policies and procedures.
• Collaborate with internal teams to resolve client issues efficiently.
• Submit client-requested transactions.
• Develop an understanding of products and policies.
• Support organizational and team initiatives and incentives.
• Meet productivity expectations and key performance indicators.
• Complete daily operational responsibilities.

Benefits

• Hourly salary of $18.50.
• 24-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Enjoy the flexibility of remote work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree