Bilingual Remote Customer Service Representative
About The Position
This is a contract position for a Bilingual Remote Customer Service Representative. The role involves delivering the highest level of customer service, handling customer calls, resetting passwords, assisting with account creation, uploading documents, answering general questions, engaging with customers via phone and online chat, helping customers manage their accounts, and verifying eligibility for coverages/reviewing healthcare options. The position also requires problem-solving to find creative solutions to consumer issues and diagnosing/resolving problems in a timely manner. Additionally, representatives are expected to be experts on the company, product, and policies, demonstrating flexibility with project updates and corporate values. Extensive self-study, training, and testing are required, with eligibility for further training and certifications dependent on passing exams. Adherence to regulated communication guidelines and defined procedures is mandatory. Administrative duties include inputting customer information into a database and other assigned tasks.
Requirements
- Customer service
- Call center
- inbound calls
- health care
- Insurance
- bilingual in spanish
- customer support
- microsoft office
Responsibilities
- Answer customer calls
- Reset Passwords
- Assist with creating accounts
- Uploading documents
- Answering general questions
- Engage with customers over the phone and reply to online chat inquiries
- Help customers manage their accounts
- Verify eligibility for coverages/review healthcare options etc.
- Find creative solutions to any, and all, consumer problems that arise
- Diagnose, assess, and resolve problems or issues in a timely manner
- Display flexibility and willingness to accept constantly changing project/program updates
- Demonstrate corporate values on a consistent basis
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
- Interpret and follow defined procedures and policies
- Input customer information into a database
- Various administrative duties as assigned
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
