Bilingual Remote Customer Service Representative

TEKsystems•San Antonio, TX

3d•$19 - $19•Remote

About The Position

This is a Contract position based out of San Antonio, TX. The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This is a fully remote position. This position is anticipated to close on Jul 8, 2026.

Requirements

After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service experience
High level food service/retail experience required.
RECENT work history - no large gaps in their tenure or recent history.
Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)

Nice To Haves

customer service at a high level
call center experience

Responsibilities

Answer customer calls
Reset Passwords
Assist with creating accounts
Uploading documents
Answering general questions
Engage with customers over the phone and reply to online chat inquiries
Help customers manage their accounts
Verify eligibility for coverages/review healthcare options etc.
Find creative solutions to any, and all, consumer problems that arise
Diagnose, assess, and resolve problems or issues in a timely manner
Display flexibility and willingness to accept constantly changing project/program updates
Demonstrate corporate values on a consistent basis
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels
Interpret and follow defined procedures and policies
Input customer information into a database
Various administrative duties as assigned