Bilingual Remote Customer Service Representative

TEKsystemsSan Antonio, TX
$19 - $19Remote

About The Position

This is a Contract position based out of San Antonio, TX. The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This is a fully remote position. This position is anticipated to close on Jul 8, 2026.

Requirements

  • After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service experience
  • High level food service/retail experience required.
  • RECENT work history - no large gaps in their tenure or recent history.
  • Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)

Nice To Haves

  • customer service at a high level
  • call center experience

Responsibilities

  • Answer customer calls
  • Reset Passwords
  • Assist with creating accounts
  • Uploading documents
  • Answering general questions
  • Engage with customers over the phone and reply to online chat inquiries
  • Help customers manage their accounts
  • Verify eligibility for coverages/review healthcare options etc.
  • Find creative solutions to any, and all, consumer problems that arise
  • Diagnose, assess, and resolve problems or issues in a timely manner
  • Display flexibility and willingness to accept constantly changing project/program updates
  • Demonstrate corporate values on a consistent basis
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels
  • Interpret and follow defined procedures and policies
  • Input customer information into a database
  • Various administrative duties as assigned

Benefits

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
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