Bilingual Remote Customer Service Representative

TEKsystems•Remote, OR

5d•$19 - $19•Remote

About The Position

This is a Contract position based out of Remote, OR. The role involves delivering the highest level of customer service experience by answering customer calls, resetting passwords, assisting with account creation, uploading documents, answering general questions, engaging with customers over the phone and via online chat, helping customers manage their accounts, and verifying eligibility for coverages/reviewing healthcare options. The position also requires problem-solving skills to find creative solutions to consumer issues and diagnose/assess/resolve problems in a timely manner. Additionally, the role demands expertise on the company, product, and policies, requiring flexibility, adherence to corporate values, extensive self-study, training, and testing, and adherence to regulated communication guidelines. Administrative duties include inputting customer information into a database and other assigned tasks.

Requirements

MUST BE BILINGUAL ENGLISH AND SPANISH
RECENT work history - no large gaps in their tenure or recent history.
Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)
Unable to demonstrate understanding of a workflow process
Unable to provide well-rounded responses to specific questions/ short answers
In conversation, demonstrates the inability to understand and follow policy and procedures
In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others

Nice To Haves

After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service experience

Responsibilities

Answer customer calls
Reset Passwords
Assist with creating accounts
Uploading documents
Answering general questions
Engage with customers over the phone and reply to online chat inquiries
Help customers manage their accounts
Verify eligibility for coverages/review healthcare options etc.
Find creative solutions to any, and all, consumer problems that arise
Diagnose, assess, and resolve problems or issues in a timely manner
Display flexibility and willingness to accept constantly changing project/program updates
Demonstrate corporate values on a consistent basis
Adhere to regulated guidelines for communications via all channels
Interpret and follow defined procedures and policies
Input customer information into a database
Various administrative duties as assigned