Bilingual Remote Customer Service Representative

TEKsystems • Atlanta, GA

2d • $19 - $19 • Remote

About The Position

We are hiring Bilingual Spanish Customer Service Representatives to support customers during the open enrollment period. This is a fully remote opportunity supporting a high-volume call center environment focused on healthcare and insurance-related inquiries.

Requirements

• Bilingual in Spanish and English (required)
• Strong computer literacy and ability to navigate multiple systems
• Comfortable handling high call volumes and multitasking
• Ability to provide professional, helpful customer support

Nice To Haves

• Experience in customer service or call center environments preferred
• Experience in healthcare or insurance
• Background in retail or food service with strong customer-facing experience
• Familiarity with Microsoft Office

Responsibilities

• Handle inbound customer calls and chat inquiries in both English and Spanish
• Assist customers with account creation, password resets, and document uploads
• Answer general questions and help customers manage their accounts
• Verify eligibility for coverage and review healthcare plan options
• Accurately document customer interactions and input data into internal systems
• Troubleshoot basic issues and provide timely resolutions
• Follow defined policies and procedures in a regulated environment
• Complete required training, testing, and certifications
• Maintain flexibility as processes and programs evolve

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed