Remote Bilingual Customer Service Representative

Conduent Business Solutions of Puerto Rico, Inc. • Guaynabo, PR

2d • Remote

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

As a member of the Healthcare Call Center team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.

In this position you will be answering calls regarding healthcare benefits. The calls are related to Assisting members with enrollment into the Medicare plan, Disenrolling them from their plan, processing claims regarding their plan etc. There are plenty of growth opportunities within the healthcare team.

Requirements

• Must be fluent in English & Spanish
• Excellent communication skills
• Successfully complete customer service assessment & typing test
• Keyboarding and software proficiency
• Great problem-solving skills
• Ability to effectively multi-task
• High school diploma, GED, or college degree
• Ability to successfully complete a mandatory paid training program.
• Successful completion of background check is required for this position.
• Must have a home internet connection with 25 Download and 10 Upload Speed
• Must be able to hardwire your work computer directly to your home modem via ethernet.
• Satellite internet and wireless internet are not acceptable.
• Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)

Responsibilities

• Take calls, actively listen to understand customers' needs, and answer their questions.
• Assist members with enrollment into the Medicare plan.
• Assist members with disenrolling from their plan.
• Process claims regarding their plan.
• Manage a steady volume of incoming calls from customers while navigating through multiple systems.
• Successfully learn and navigate 30-40 systems.

Benefits

• Health benefits medical, dental and vision are available on 1st day of employment.
• Paid time off is accrued after 180 days of employment.
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED