PS Customer Service Representative - Remote Bilingual

Conifer Health Solutions • Frisco, TX

1d • Remote

About The Position

The Customer Service Representative position supports the Customer Service Call Center in physician billing for multiple clients. This role serves as the primary communication source for patients' billing inquiries, requiring the ability to assist patients with sensitive and confidential issues while understanding the obligation to collect outstanding patient balances. The representative must handle multiple tasks, set appropriate priorities with client information, and ensure HIPAA compliance.

Requirements

• High School degree or equivalent required
• Proficiency in Microsoft Outlook, Excel and Word required
• Previous experience with medical billing systems required
• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

Nice To Haves

• At least 1 year experience in a medical customer service role preferred
• Previous experience in a call center environment preferred
• GE Centricity or EPIC experience a plus

Responsibilities

• Handle a large call volume while ensuring quality customer service and patient satisfaction
• Follow-up on all issues not resolved during conversation with patient/guarantor
• Complete other related customer service duties as assigned
• Answer patient calls within the guidelines of call center metric objectives
• Ensure appropriate HIPAA compliance guidelines
• Adhere to work schedule and follow call center phone procedures
• Maintain professionalism and confidentiality

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• Paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED