Remote Bilingual Customer Service Representative

Conduent • Guaynabo, PR

1d • Remote

About The Position

As a member of the Healthcare Call Center team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success. In this position you will be answering calls regarding healthcare benefits. The calls are related to assisting members with enrollment into the Medicare plan, disenrolling them from their plan, and processing claims regarding their plan. There are plenty of growth opportunities within the healthcare team. The estimated salary range for this role is $13.67/hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Requirements

• Fluent in English & Spanish
• Excellent customer service and communication skills
• Punctuality and dependability
• Flexibility to work during hours of operation (Monday-Friday 8:00AM – 11:00PM EST, Saturday & Sunday 8:00AM EST – 8:00 PM EST)
• Successfully learn and navigate 30-40 systems.
• Excellent communication skills
• Successfully complete customer service assessment & typing test
• Keyboarding and software proficiency
• Great problem-solving skills
• Ability to effectively multi-task
• High school diploma, GED, or college degree
• Ability to successfully complete a mandatory paid training program.
• Successful completion of background check is required.
• Must have a home internet connection with 25 Download and 10 Upload Speed.
• Must be able to hardwire your work computer directly to your home modem via ethernet.
• Satellite internet and wireless internet are not acceptable.
• Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)
• Must have a keyboard.

Nice To Haves

• Growth opportunities within the healthcare team.

Responsibilities

• Take calls, actively listen to understand customers' needs, and answer their questions.
• Assist members with enrollment into the Medicare plan.
• Assist members with disenrolling from their plan.
• Process claims regarding their plan.
• Manage a steady volume of incoming calls from customers while navigating through multiple systems.
• Answer questions such as: Can you please help place a refill of my prescriptions? Do you know the tracking details on my order?

Benefits

• Health benefits medical, dental and vision are available on 1st day of employment.
• Paid time off is accrued after 180 days of employment.
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED