Remote Bilingual Customer Service Representative | Mexico

Resolv.Global

2d•$5•Remote

About The Position

We are currently hiring Remote Customer Service Representatives across Mexico to support growing US-based customer support operations. This is a fully remote position for experienced customer service professionals with strong English communication skills, previous US BPO/call center experience, and the ability to thrive in fast-paced support environments. Compensation is $5 USD per hour, paid weekly in arrears as an Independent Contract.

Requirements

Strong English communication skills (written and verbal).
Previous US BPO/call center experience.
Ability to thrive in fast-paced support environments.
Windows 11 PC (Mac not supported).
16 GB RAM.
Dual monitors.
Webcam.
i5 processor and up.
Fibre internet with a wired connection (Ethernet cable).
Backup power solution.
Microsoft Teams / Office 365.
Headset.
Professional, reliable, and detail-oriented mindset.
Comfortable working in structured remote environments.
Resumes/CVs must be submitted in English.

Nice To Haves

Experience in Healthcare Support.
Experience in Technical Support.
Experience in Billing Support.
Experience in Sales Support.
Experience in Appointment Scheduling.
Experience in Collections.
Experience in Administrative Support.
Experience in Live Chat / Email Support.
Experience in Retention / Escalations.
Experience in Call Center / BPO Environments.

Responsibilities

Handle inbound and/or outbound customer interactions.
Multitask and work efficiently across multiple systems.
Provide customer support in various areas including healthcare, technical support, billing, sales, appointment scheduling, collections, and administrative tasks.
Engage in live chat and email support.
Handle retention and escalations.