Bilingual Customer Care Professional

illumifin•Eden Prairie, MN

10h

About The Position

illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for major insurers and providing risk-management insight based on proprietary long-term care databases. The Bilingual Customer Care Professional works with insurance companies, applicants, claimants, agents, underwriters, claims departments, contracted nurses, and agencies to support telephonic and face-to-face assessments. The position coordinates assessment assignments, follow-up, and completion, and provides compassionate, proactive customer support. The stated schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. CST. The starting base pay is $16 per hour, depending on experience and qualifications.

Requirements

Must speak French, Canadian dialect.
High school diploma or GED.
Strong written and verbal communication skills and familiarity with business and telephone protocols.
Strong organizational and detail-orientation skills, with the ability to meet established deadlines.
Proficiency in the MS Windows environment, including MS Word.
Reliability, trustworthiness, and appropriate handling of organizationally confidential information.
At least one year of customer service experience in a fast-paced, changing call center environment.

Responsibilities

Answer incoming calls from insurance company personnel, underwriters, agents, applicants, claimants, and case managers.
Provide status information about telephonic and onsite interviews.
Schedule appointments for telephonic interviews.
Collect and distribute new or updated applicant and claimant information.
Coordinate requests for reprints of telephonic and onsite interviews.
Transfer applicants directly to complete telephonic interviews.
Handle calls from contracted nurses and agencies to assign onsite underwriting and claims assessments, update their status, and collect missing information.
Learn and follow the duties, processes, and policies of the Engagement Services Call Center and Assessment Services departments.
Protect confidential financial, personal, medical, and health-history information while responding to customer questions.
Use illumifin database platforms to enter, access, and follow up on customer information and activity.
Provide ongoing, compassionate, proactive customer support to Engagement Services customers.