Customer Care Professional

EPICUR • Mount Laurel Township, NJ

2d

About The Position

The Customer Care Professional handles high call volume in an active call center environment, ensuring customers receive the best service possible while demonstrating enthusiasm, diligence, and resilience. The role answers customer calls, makes outbound calls to process orders received from doctors’ offices, resolves complaints, updates customer records, and documents call information according to standard operating procedures. The position requires a customer-focused approach, sound judgment, and confidentiality when handling customer information.

This is a full-time, non-exempt position. Work is primarily in an office environment using standard office equipment. Schedules may vary, and extended hours may be needed. No travel is expected.

Requirements

• High school diploma or general education degree (GED).
• Strong verbal, written, and oral communication skills.
• Basic to moderate computer skills and the ability to learn new software programs quickly.
• Punctuality and low absenteeism.
• Ability to work extended hours as needed.
• Finger dexterity to operate office equipment.
• Ability to sit, stand, stoop, bend, and walk intermittently during the day, including sitting or standing seven to ten hours per day.

Nice To Haves

• Customer service call center experience.
• PTCB Certification.
• New Jersey Pharmacy Technician License.

Responsibilities

• Answer incoming customer calls and make outbound calls to process orders received from doctors’ offices.
• Manage and resolve customer complaints with concern and urgency.
• Enter new customer information into the appropriate system and update existing customer information.
• Document all call information according to standard operating procedures.
• Provide superior customer service with a friendly demeanor, can-do attitude, and willingness to help.
• Maintain customer confidentiality and a position of trust and responsibility.
• Make sound decisions according to established guidelines and procedures.
• Continuously increase job knowledge and skills through self-motivation and in-house training.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Health Reimbursement Account
• Flexible Spending Account
• 401(k) retirement savings plan with employer match
• Bonus program
• Paid holidays
• Vacation and personal time
• Excellent working environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED