Bilingual Crisis Support Worker, Remote - FT - Outside QC/ON

Kids Help Phone

13h•CA$24•Remote

About The Position

Kids Help Phone (KHP) is seeking a motivated Bilingual Crisis Support Worker to join their Texting Services department. This is a full-time, remote position open exclusively to candidates residing outside of Quebec and Ontario. The role involves supervising volunteer crisis responders, ensuring timely and high-quality support for service users, and assisting with text conversations during high demand. The position also requires providing clinical support to volunteers, liaising with emergency services, and engaging with the volunteer community. The role operates within a 24/7 environment and requires collaboration with other supervisors.

Requirements

Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields)
A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision
Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.
Knowledge of laws and services that affect the lives of Canadian children and youth
Good clinical judgment and understanding of confidentiality role and limitations
Ability to prioritize, make decisions in a crisis, communicate and work as a team
Willingness to work in a 24/7 environment
Bilingualism (French and English)

Nice To Haves

Master degree in these fields or related field is considered an asset

Responsibilities

Supervise volunteer crisis responders through an online platform
Ensure that people who use our service receive timely, high-quality support
Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols
Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us
Liaise with emergency and child protection services as required
Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.
Work as a team with other supervisors, maintaining ongoing communication and collaboration
Other duties as assigned