Bilingual Texting Supervisor, Remote - Part-Time - Outside QC ON

Kids Help Phone

19h•CA$32•Remote

About The Position

Kids Help Phone (KHP) is seeking a motivated Bilingual Texting Supervisor to join their remote, part-time team. This role is crucial in ensuring young people in Canada can access mental health support. KHP is a national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth well-being. As a supervisor, you will oversee volunteer crisis responders via an online platform, ensuring timely and high-quality support for service users. You will also actively participate in text conversations during high demand periods, provide clinical support to volunteers in crisis situations, make safety decisions, and liaise with emergency services when necessary. Additionally, you will engage and support the volunteer community through group conversations, and collaborate with other supervisors.

Requirements

Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields)
A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision
Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.
Knowledge of laws and services that affect the lives of Canadian children and youth
Good clinical judgment and understanding of confidentiality role and limitations
Ability to prioritize, make decisions in a crisis, communicate and work as a team
Willingness to work in a 24/7 environment
Bilingualism (French and English)

Nice To Haves

Master degree in these fields or related field is considered an asset

Responsibilities

Supervise volunteer crisis responders through an online platform
Ensure that people who use our service receive timely, high-quality support
Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols
Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us
Liaise with emergency and child protection services as required
Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.
Work as a team with other supervisors, maintaining ongoing communication and collaboration
Other duties as assigned