Bilingual Condo Project Processor

CrossCountry Mortgage, LLC

5d

About The Position

The Bilingual Condo Project Processor provides customer service and maintains file quality by obtaining and verifying documentation needed to analyze condominium projects. The position communicates directly with condo reviewers and/or loan officers and works with Homeowners Associations, Loan Officers, Project Reviewers, agencies, and other professional services. The role primarily supports the East Coast region during Eastern and Central Time zone working hours.

The processor reviews project questionnaires, budgets, insurance policies, and other documentation, assembles complete project packages for review, identifies potential issues, and prepares summaries of missing documentation. The role also communicates with customers as needed, manages the pipeline within allotted turn times, records loan-related communications in the LOS, and assists other departments with documentation needed to clear outstanding suspense items. Varying hours and overtime may be needed.

Requirements

• High school diploma or equivalent.
• At least 5 years of residential mortgage processing experience.
• Excellent math and analytical skills.
• Excellent communication skills.
• Excellent prioritization and time management skills.
• Proficiency with DU, LP, Microsoft Outlook, Salesforce, and Windows.
• Bilingual capability, as indicated by the role title.

Responsibilities

• Communicate with companies to obtain project information, including condo questionnaires, insurance verification, project budgets, and project litigation; verify requests are completed and returned within company turn times.
• Review and analyze project questionnaires, budgets, and insurance policies as required by agencies before submitting files for project review.
• Assemble complete project packages and verify that required documentation is complete and accurate; identify potential issues before submission to the project review team.
• Prepare project approval summaries identifying missing documentation for Loan Officer or Branch Manager review; submit fully documented files to underwriting for approval or denial.
• Communicate directly with customers to obtain missing loan documentation as needed.
• Complete required project submission checklists.
• Manage the pipeline within allotted turn times.
• Document all loan-application communications in the LOS.
• Assist closing, secondary, and servicing teams in obtaining documentation to clear outstanding suspense items for loans handled by the employee or other team members.
• Perform other duties as required.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.
• Competitive compensation plan for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED