Bilingual Commercial Insurance Advisor - Sales and Customer Service

BrokerLink•Bathurst, NB

23h•$48,800 - $59,600•Onsite

About The Position

Being a part of BrokerLink means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present. We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism. We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements! Pay at BrokerLink is about much more than just salary. As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions. Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. About the role We are looking for a Bilingual Commercial Insurance Advisor to join our Commercial IBU Service team in New Brunswick! As a Commercial Insurance Advisor on our Independent Business Unit (IBU) - Sales and Customer Service team, you’ll build trusted relationships with small business clients and tailor insurance coverage to protect what matters most. While handling inbound calls from our French- and English-speaking clientele, you will provide advice, offer solutions, respond to inquiries, and upsell and cross-sell commercial insurance products to customers in New Brunswick, Nova Scotia, and Prince Edward Island—helping them find insurance solutions that meet their needs. You will foster a climate of trust and deliver excellent, timely customer service. If you’re customer-focused, detail-oriented, and passionate about simplifying insurance, we’d love to hear from you!

Requirements

Bilingualism (French-English) is mandatory considering the necessity of answering calls and providing services to both French- and English-speaking clients.
Strong customer service, sales, and/or call center experience.
New Brunswick General Insurance Agent Licence (Level 1) is required (or willingness to obtain it).
Excellent customer service skills; customer-focused and able to resolve conflicts effectively.
Solid critical-thinking skills and comfortable navigating ambiguity.
Proven ability to manage multiple priorities successfully.
Effective verbal and written communication skills in both French and English.
Accountable, goal-oriented and proactive.
Ability to work as part of a team as well as independently in a fast-paced environment.

Nice To Haves

Preference will be given to candidates with P&C insurance experience.

Responsibilities

Provide front-line Commercial Insurance sales and customer service for small businesses.
Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries, conduct care calls and process renewals .
Sell new policies/write new business to existing or new clients.
Work collaboratively with the Sales team to prepare documentation for insurers, complete clients applications, issue insurance certificates, process changes and review renewals .
Contact Underwriters and Adjusters to discuss guidelines and policies.
Keep current on underwriting rules and workflow processes, and actively participate in training initiatives.
Process Account Receivable activities.
Participate in community marketing initiatives.
Provide guidance and assistance as requested.