Experienced Bilingual Collections Agent (French/English Required)
About The Position
Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results! As an Experienced Bilingual (French/English) Collections Agent, you will be responsible for managing delinquent accounts through high-volume outreach and responsive inbound support. In this role, you will be the first point of contact for our customers, addressing their inquiries and resolving issues in both languages.
Requirements
- Bilingual (French/English) Required
- Experienced Collections Agent
Responsibilities
- Initiate outbound contact with unresponsive borrowers using predictive dialer, manual dialing, email, and SMS
- Negotiate payment arrangements and identify suitable payment-relief solutions.
- Handle inbound inquiries related to account status, payments, and repayment options
- Maintain accurate account documentation and follow compliance guidelines
- Meet productivity and performance targets in a high-volume environment
- Provide professional, respectful customer service while resolving sensitive financial situations
Benefits
- Growth Opportunities
- Comprehensive Training
- Team-Oriented Culture
- Diversity & Inclusion
- Fun Workplace
- State-of-the-Art Offices
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
