Bilingual French - Roadside Assistance Agent

U-Haul • Phoenix, AZ

1d • Remote

About The Position

This part-time position is for a Bilingual French- Roadside Assistance Team Member at U-Haul, assisting customers who need help when their move does not go as planned. Team members handle incoming and outbound calls to customers, roadside assistance service providers, and other personnel to provide support and expertise. The role emphasizes customer safety, requiring team members to follow established methods and procedures, handling all files with calm urgency, professionalism, and care while meeting quality metrics. U-Haul, founded in 1945 by L.S. 'Sam' Shoen and Anna Mary Carty Shoen, provides do-it-yourself moving equipment nationwide, a concept born out of the post-World War II need for accessible moving solutions.

Requirements

• Must be fluent in both English and French
• Ability to express sympathy, empathy and compassion
• Critical thinker and ability to adapt
• Intermediate keyboarding and computer skills
• Active and Attentive listener
• Ability to formulate sentences through written text
• Ability to navigate and use multiple computer programs at once
• Excellent verbal communication and listening skills
• Clear speaking voice
• General knowledge of U.S. and Canada geography
• General knowledge of how to map a location using various programs or applications
• Possess can-do-confidence
• Dependable team player with a positive attitude
• Aptitude to work in a critical thinking atmosphere
• Enjoy a self-paced, educational work environment
• Enjoy speaking with and helping people
• Empathetic and solution oriented
• Comfortable with eLearning and remote leadership management
• Comfortable navigating multiple computer programs at one time
• All work duties, including initial education, must be performed from your home address in a private, quiet workspace
• Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment
• This position does not allow flexibility to be on-call care for others during work hours
• A personal home computer that meets the technical requirements is necessary
• Operating System: Windows 11
• RAM: 16GB minimum
• Processor: CPU benchmark score of 6,000 minimum
• Storage: SSD with at least 5GB free space
• Webcam (external or built-in)
• USB headset (wired)
• Dual monitors
• Internet Ping: under 100
• Internet Download: 50MB minimum
• Internet Upload: 5MB minimum

Nice To Haves

• Ability to type while talking (40 WPM or higher is a plus)
• RAM: 32GB recommended
• Processor: CPU benchmark score of 10,000 recommended
• Internet Download: 100MB recommended
• Internet Upload: 10MB recommended

Responsibilities

• Assist customers who need help and certainty when their move does not go as planned
• Handle incoming customer calls
• Initiate outbound calls to customers, roadside assistance service providers and other personnel
• Provide the support and expertise needed to get our customer back to their move
• Follow established methods and procedures
• Handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals
• Incorporate feedback to constantly improve performance

Benefits

• Hourly base pay of $17.50
• Base pay will increase as you learn and acquire additional job duties
• Merit increases are given periodically based on performance
• Benefits to support physical, financial, and emotional wellness for Part Time Team Members
• Career path planning
• Continued education

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees