AAA Roadside Assistance Driver

AAA Mid-Atlantic • Chester, VA

1d • Onsite

About The Position

AAA Chester Fleet is seeking dependable and empathetic individuals to provide roadside assistance services such as changing flat tires, jump-starting batteries, or towing vehicles. The role requires working outdoors in various weather conditions. AAA offers a competitive compensation package, including a generous PTO plan, an excellent 401k with company match, and comprehensive health insurance benefits. Opportunities for overtime and monthly bonuses are available. The company is hiring immediately for Roadside Assistance Technician, Mobile Battery Technician, or Tow Truck Technician positions, with no CDL required and paid training provided. AAA Club Alliance, formed by the merger of several AAA clubs, serves nearly 7.4 million members across 13 states and Washington, D.C., fostering a supportive and fulfilling work environment where associates can grow their careers while serving customer needs.

Requirements

• Must be at least 21 years old
• Completion of a high school diploma or equivalent.
• For Towing positions - must be able to obtain Virginia Towing License
• Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.
• Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
• Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
• Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).
• Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required. (May need to adjust your schedule to attend training)

Nice To Haves

• 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.

Responsibilities

• Provide lock-out, fuel delivery, battery jump starts, and tire change services using established guidelines and quality control procedures.
• Provide tow and recovery services using established guidelines and quality control procedures (Tow Truck Operator position).
• Sell and install car batteries (Mobile Battery position only).
• Communicate with members effectively to keep them informed and to ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash, and complete reports as required.
• Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.
• Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.
• Other duties as assigned

Benefits

• Competitive compensation package
• Generous PTO plan
• Excellent 401k plan and company match
• Outstanding health insurance benefits
• Overtime opportunities available
• Monthly bonus opportunities available
• Paid Training
• 10% shift differential for working 2nd shift
• Over 3 weeks of Paid Time Off (PTO) may be accrued during the first year of employment
• 8 Paid Holidays
• 401(k) plan with company match up to 7%
• Health, Dental, Vision, & Life Insurance
• Tuition reimbursement up to $5250/year and professional certifications
• Complimentary AAA Membership (inclusive of products & service discounts)
• Uniforms and tools provided
• Up to 2 weeks Paid parental leave
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees