AAA - Emergency Roadside Driver
About The Position
AAA Mountain West Group (MWG) is seeking an Emergency Roadside Driver to join their team. This role involves driving and operating service vehicles to assist AAA members with roadside needs such as tire changes, lock-outs, and fuel delivery. The position requires providing outstanding customer service, performing simple diagnostics, and leveraging sales skills to offer AAA products and services. The role also involves utilizing on-board computer systems, radio communications, and mapping tools, as well as completing daily paperwork. AAA MWG is a not-for-profit, membership-based organization serving members for over a century with legendary roadside assistance, award-winning insurance, and travel planning.
Requirements
- Must possess a valid driver’s license with a safe driving record
- Two (2) years of experience in a customer contact role
- Clear and proficient verbal and written communication even under pressure
- Common knowledge of vehicle components and the common reasons for vehicle failure
- Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
- Ability to drive a manual/automatic shift vehicle
- Works outdoors at vehicle sites when servicing vehicles.
- Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls.
- Works in all weather and all traffic conditions.
- Vehicle recovery sites may be wet, messy and hazardous.
- Service Providers are required to provide a photograph for identification purposes.
Nice To Haves
- Vocational technical automotive training/certification or equivalent experience
- ASE (Automotive Service Excellence) Certification
Responsibilities
- Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
- On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
- Leverages sales skills for offering products and services from AAA to member during service interaction
- Utilizing on-board computer, radio communications, and mapping systems
- Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
- Performing simple diagnostics/troubleshooting on vehicles.
Benefits
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly.
- Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
- Monthly Bonus Opportunities
- Hourly pay!!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
