Bilingual Travel Specialist (English/French)

Osler, Hoskin & Harcourt LLP•Toronto, ON

6d•Hybrid

About The Position

The Bilingual Travel Specialist will provide administrative support to Osler’s national travel program. The program is responsible for the coordination of travel services for lawyers and staff in all Canadian offices. This job posting is for an existing vacancy.

Requirements

Bilingual (French and English) with strong written and verbal communication skills is required
Must have strong knowledge of Power BI, SharePoint, and Excel
Ability to manage competing priorities in a fast-paced environment

Nice To Haves

A university degree, college diploma, or relevant work experiences. An equivalent combination of education, training and experience may be acceptable.
Travel industry experience is an asset, including knowledge of flight passes, airline processes, points-based travel, and hotel networks

Responsibilities

Coordinate with the firm’s corporate travel agency on all aspects of travel for legal professionals, including bookings, issue resolution, platform updates, and the purchase of flight passes
Respond promptly to travel-related inquiries from legal professionals
Manage onboarding and offboarding of lawyers within the travel booking platform (Concur), ensuring legal assistants maintain accurate and up-to-date traveler profiles
Provide training and guidance to legal assistants on firm travel processes and booking procedures
Oversee and coordinate group travel and room block bookings for firm retreats, meetings, and practice group events
Liaise regularly with travel partners to address booking issues, implement platform updates, and support travel data reporting
Proactively manage cancellations, changes, and other travel disruptions in collaboration with travel agents
Ensure compliance with the firm’s Travel and Expense Policy
Coordinate travel arrangements for business professionals across the firm
Administer corporate travel points programs
Book travel (approximately 200 trips annually) for administrative staff using the firm’s points programs, including accommodations and ground transportation, with backup support from the TAG team
Maintain the JETSET application, ensuring accurate storage of personal travel information
Manage and update the travel request tracking list
Monitor and respond to inquiries in the Osler Travel mailbox
Deliver ongoing communication to firm travelers regarding the JETSET application, travel policies, advisories, and relevant industry updates or process changes
Maintain and update the Power BI dashboard in collaboration with the Finance team to ensure accurate and timely travel data reporting
Ensure the OslerNET page remains current with relevant travel program information and resources