Bilingual Merchant Support Specialist (French/English)

Nuvei • St. Catharines, ON

13d • Remote

About The Position

Nuvei is a Canadian fintech company that accelerates the business of clients globally. Its modular, flexible, and scalable technology enables leading companies to accept next-gen payments, offer various payout options, and benefit from card issuing, banking, risk, and fraud management services. Nuvei connects businesses to customers in over 200 markets, with local acquiring in 47 markets, 150 currencies, and 586 alternative payment methods, providing technology and insights for local and global success through a single integration. At Nuvei, core values are upheld, and the company thrives on solving complex problems, dedicated to continuous product improvement and relentless customer service. A Merchant Support Specialist is a friendly, diligent, and tech-savvy professional who must be available 24/7. Specialists will learn to adapt to new developments as they occur while building a long-term career path within the fintech industry.

Requirements

• Full fluency in English and French (written and spoken).
• Enjoys working within a team while delivering on accountabilities.
• Values creating high-quality work.
• Executes on well-documented processes and investigates solutions when there is a gap in process documentation.
• Energized by professional skill development and learning opportunities.
• Proud of problem-solving ability.
• Always looking for opportunities to continuously improve interpersonal skills.
• Advanced computer skills, typing, and proficiency in MS Office suite.
• High school diploma or equivalent.

Nice To Haves

• Spanish language skills

Responsibilities

• Answer inbound customer service and technical support calls from merchants in English and French.
• Leverage documentation and support resources to perform tasks with precision.
• Work in 7.5-hour shifts, requiring 24/7 availability, including weekends and/or holidays.
• Rely on professionalism and tact to resolve occasionally critical or difficult situations in a timely manner.
• Identify trends and report them to promote continuous process improvement.
• Perform any other related tasks deemed essential to the company's success and merchant satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees