Bilingual Call Center Agent (English/French)

The Acquisition Group • Burnaby, BC

3d

About The Position

Now Hiring: Bilingual Call Center Sales Agent – Join a Growing, High-Energy Team! Do you thrive in a fast-paced environment? Love connecting with people? Looking to start or grow your career in customer service and sales with a company that actually invests in YOU? If yes — this is your chance. The Acquisition Group, one of Canada’s most trusted marketing and consulting firms, is expanding our call center team to represent our valued client, TELUS Communications. We are looking for motivated, positive, and ambitious individuals ready to build a long-term career.

Requirements

• Bilingual in French and English (mandatory)
• Ability to work full-time: Monday to Friday: 7:50 AM – 3:50 PM OR 11:00 AM – 7:00 PM; Weekends: 9:00 AM – 5:00 PM (up to twice per month)
• Ability to pass a Criminal Background Check
• Must be 19 years of age or older.

Nice To Haves

• Previous experience in customer service, sales, or a call center is preferred but not required.

Responsibilities

• Educating customers on TELUS products and services by clearly explaining features, benefits, and promotions.
• Making outbound calls to create awareness in the community about available services and upcoming offers.
• Handling inbound calls to address customer inquiries, resolve concerns, and provide accurate information.
• Actively listening to customer needs and offering clear, helpful answers to their questions.
• Delivering an excellent customer experience while maintaining confidentiality and professionalism at all times.
• Working collaboratively with a supportive and passionate team to ensure a best-in-class customer experience.

Benefits

• Competitive Compensation: Enjoy an hourly salary paired with uncapped commissions, ensuring your dedication and success are always recognized and rewarded.
• Career Advancement: Every leader in our organization started with an entry level role. Growth isn’t just possible—it’s encouraged and actively supported.
• Annual Gala: Celebrate success in style at our end-of-year event with awards, entertainment, and recognition for top performers.
• Autonomy: Take ownership of your workday and manage your time effectively while meeting goals.
• Recognition: From monthly shoutouts to year-round incentives, hard work and achievements are always acknowledged.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed