Bilingual Call Center Representative - Spanish/English

First Bank • Hazelwood, MO

6d

About The Position

Our Bilingual Spanish/English Customer Service Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from multiple channels. Hours - Monday - Friday - 11:00 AM - 7:30 PM, with a Saturday shift every third Saturday of the month.

Requirements

• High school diploma or general education degree (GED) required
• Must be fluent in Spanish and English (spoken and written)
• A minimum of 2 years client service experience and/or training, preferably in a banking environment; or equivalent combination of education and experience.
• Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.

Nice To Haves

• Previous contact call center experience preferred.

Responsibilities

• Support more complicated service requests that require more time, experience and knowledge on a particular product or service.
• Identifies cross-sell and referral opportunities for the expansion of the product and service relationships including additional account relationships as well as other products and services offered by the bank.
• Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-3 and above) if needed.
• Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions.
• Contributing to the accomplishment of individual, team and First Bank performance goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees