Call Center Bilingual Sales & Retention Representative (English/Spanish)

AT&T•Chicago, IL

14h•Onsite

About The Position

This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. This role is based at the 10 S Canal Street, Chicago IL 60606 location. As the voice of AT&T, a global leader in communications and technology, you will redefine customer service by creating meaningful connections. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping customers stay connected. Customer Care Associates earn $19.17 hourly plus commissions if sales goals are met, with top representatives earning $62,280+ per year through uncapped commission opportunities. Individual starting salary may vary based on geography, experience, expertise, and education/training. As a Customer Care Associate specializing in customer acquisition, sales, service, and retention, you will provide solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

Requirements

Fluent Bilingual (English/Spanish) with the ability to hold a conversation in both languages
Unwavering Customer Focus
Strong Work Ethic
Adaptability
Problem-Solving Skills
Attention to Details

Nice To Haves

Commissioned sales experience

Responsibilities

Handle customer interactions (calls, chats, emails) in a fast-paced environment
Identify upselling opportunities and close deals to reach sales and commissions targets
Accurately resolve issues related to service, billing, payments, and collections
Explain bills and product features clearly
Troubleshoot basic problems and seek higher support if needed
Build customer confidence and loyalty by resolving issues
Support various customer inquiries, including technical issues
Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime

Benefits

Medical/Dental/Vision coverage
401(k) plan
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
Paid Parental Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs