Bilingual Claims Specialist Bilingual Claims Specialist Bilingual Claims Specialist
Volkswagen AG•Montreal, QC
•Remote
About The Position
The Bilingual Claims Specialist serves as Volkswagen Group Canada’s subject matter expert for Small Claims Court actions, CAMVAP arbitrations, and customer dispute resolution across both common law and civil law jurisdictions. Supporting both Volkswagen and Audi brands, this role focuses on early resolution, advocacy at hearings, and cross-functional coordination in a primarily remote environment.
Requirements
- Associate Degree / College Degree
- Licensed Paralegal in good standing with a Canadian Law Society
- 5+ years of litigation experience
- Licensed Paralegal in good standing with a Canadian Law Society
- Fully bilingual in English and French.
- Strong advocacy and hearing representation experience.
- Knowledge of Small Claims Court rules and CAMVAP.
- Excellent communication and organizational skills.
- Ability to manage a high volume of files independently.
Nice To Haves
- Automotive sector experience.
Responsibilities
- Review and respond to customer demand letters
- Defend and represent Volkswagen Canada and Audi Canada in Small Claims Court and CAMVAP matters (virtual or in-person).
- Collaborate with Customer Relations to foster early, customer-centric resolution of customer complaints.
- Liaise with dealers, field staff, and internal teams to review and respond to customer complaints.
- Coordinate regular alignment meetings between Legal and Customer Relations.
- Prepare monthly management reporting.
- Provide timely risk-based legal guidance.
- Conduct legal and jurisdictional research.
- Prepare witnesses for hearings and assist with departmental reporting.
- Support Service Capacity Planning aligned with Business Development strategies, supporting short-, and long-term requirements, including both physical and human capacities
Benefits
- Competitive compensation and comprehensive benefits
- Opportunities for growth and development
- A flexible, collaborative work culture
- The chance to work with innovative Volkswagen and Audi vehicles
- Health Insurance Coverage: comprehensive health, dental, and vision insurance, including a flexible plan
- Health Spending Account
- Retirement Plans & Savings: competitive defined contribution retirement plan and a generous savings match
- Compensation: Bonus & Merit Program
- Vehicle Leasing and Purchase Programs
- Personal Days
- Volunteer Days
- Company Designated Holidays
- Wellness Programs: discounted gym memberships and mental health resources
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
