Bilingual Claims Service Specialist

GEICO•Richardson, TX

4d•Hybrid

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. This opportunity is ideal for students, future students and aspirants who value continuous learning, as our Claims Representatives are constantly challenged to learn and expand their knowledge of the insurance industry and our company. Furthermore, GEICO favors a culture of “promotions within the company,” so there are abundant opportunities for you to advance professionally and be rewarded for hard work and perseverance. Prepare your passion for helping others, and making a difference and start a rewarding career path with GEICO today! GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

Requirements

Excellent verbal and written communication skills in English and Spanish
3+ Years of relevant customer service and/or transaction processing experience
Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
Solid computer multitasking skills
Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities
Ability to work comfortably and grow in a fast-paced, high-volume call center environment
Minimum of high school diploma or equivalent

Nice To Haves

College degree or currently pursuing
An associate’s degree or higher
Active Adjusters insurance license

Responsibilities

Collect facts about the accident
Investigate claim details
Collect statements from involved parties

Benefits

Paid, industry-leading training
10% additional differential for bilingual skillset
$1,500 sign-on bonus (if you have an active Adjusters insurance license)
Personalized development programs
Industry leading training
Certification assistance
Career mentorship and coaching
401K savings plan vested from day one with a 6% match
Performance and recognition-based incentives
Tuition assistance
Mental healthcare
Fertility and adoption assistance
Workplace flexibility
GEICO Flex program (ability to work from anywhere in the US for up to four weeks per year)