Bilingual Case Manager (Resource Center)

GODDARD RIVERSIDE COMMUNITY CENTER • New York, NY

10d • $41,000 - $45,000 • Onsite

About The Position

Goddard Riverside's Resource Center program, located in Central Harlem, assists low-income individuals and families in accessing entitlements, benefits, and resources. The program offers services such as benefits screening, financial counseling, legal consultation, and referrals to community and city-wide support services. The position involves engaging individuals and families through outreach, screening them, and assisting them in applying for and enrolling in various government benefits, as well as making necessary referrals to support services.

Requirements

• High school diploma required.
• Bilingual English/Spanish required.
• Experience working with low-income populations.
• Knowledge of government benefits.
• Ability to multi-task and work in a fast-paced environment.
• Strong communication skills.
• Team player.
• Proficient in Microsoft Office programs (Outlook, Word, Excel).
• Able to use or learn electronic databases (e.g., Single Stop).

Nice To Haves

• Additional preferred qualifications will be taken into account for salary offers.

Responsibilities

• Conduct benefit screenings for low-income individuals and families.
• Assist clients in applying for benefits from local, state, and federal agencies.
• Interview clients to assess social service needs and make appropriate referrals.
• Serve as an advocate and liaison between clients and community organizations/government agencies.
• Assist clients seeking new housing opportunities by helping with applications and referrals.
• Help clients maintain their housing through assistance programs and eviction prevention measures.
• Maintain detailed case notes and track outcomes for services rendered.
• Collect and input data for reports.
• Collaborate on outreach efforts to engage tenants.
• Support the coordination of on and off-site activities, visits, and workshops.
• Assist in organizing events and capacity-building activities.
• Represent the Resource Center at tabling events and community meetings.
• Attend staff meetings, case conferences, training programs, and supervision meetings.
• Participate in program evaluation and improvement.
• Work collaboratively as a team member and respond flexibly to program changes.
• Assist in maintaining program office space and assisting office visitors.
• Participate in marketing efforts to engage tenants.

Benefits

• Equal employment opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED