Bilingual Case Manager (Resource Center)

Goddard Riverside Community Center•New York, NY

8d•Onsite

About The Position

Goddard Riverside's Resource Center program is located in Central Harlem. The Resource Center helps low-income individuals and families access and receive entitlements, benefits, and resources. The Resource Center also offers an array of services including, but not limited to, benefits screening, financial counseling, legal consultation and referrals to support services in the community and city wide. This position engages through outreach, screens and assists low-income individuals and families in applying for and enrolling in a variety of government benefits as well as making referrals to other support services in the community and city wide, as needed.

Requirements

High school diploma required
Bilingual English/Spanish required
Experience working with low-income populations
Knowledge of government benefits
Ability to multi-task & work in a fast-paced environment
Strong communication skills
Team player
Proficient in Microsoft Office programs, especially Outlook, Word, and Excel
Able to use or learn electronic databases such as Single Stop

Responsibilities

Conduct benefit screenings for low-income individuals and families
Assist clients apply for benefits from local, state and federal agencies
Interview clients to assess social service needs and make referrals, accordingly, including referrals to in-house, legal clinic, financial counseling, educational/workforce development and other resources as needed
Serve as an advocate for and liaison between clients and community organizations and/or government agencies
Work with clients who are seeking new housing opportunities, helping them fill out housing applications and referring them to the appropriate agencies and organizations
Help keep clients in their homes through assistance programs as well as eviction prevention measures
Maintain detailed case notes
Track and provide outcomes for services rendered
Assist with collecting and inputting all necessary data and provide all required information for weekly/monthly/quarterly/annual reports.
In collaboration with the Program Coordinator, work on outreach efforts to successfully engage tenants.
Support the coordination of on and off-site activities, visits, and workshops for residents including scheduling, securing space, transportation, food, etc.
Support the organizing of events and capacity-building activities to encourage community building within the MNVL complex.
Support community-based initiatives and represent the MNVL Resource Center at tabling events, Community Board meetings, events hosted by our elected officials and local CBO’s activities.
Help when needed on special projects.
Attend staff meetings, community meetings, case conferences, training programs and supervision meetings; participate in program evaluation and improvement
Work as a member of an active team and respond with flexibility to a fluid and evolving program environment
Assist in maintaining program office space and assist clients who visit the office.
In collaboration with Resource Center Team work on marketing efforts to successfully engage tenants.