Bilingual Case Manager_JOR

NATIONAL YOUTH ADVOCATE PROGRAM•Lawrenceville, GA

7d•$52,620 - $60,000•Onsite

About The Position

The Bilingual Case Manager for La Jornada completes timely assessments and service plans, submits required documentation to ORR’s UC Portal, and maintains comprehensive case files in compliance with ORR policy and NYAP quality standards. The role coordinates case management and family reunification services for children in care, supporting safe and timely release from ORR care and participating in discharge planning. The Case Manager works with youth, sponsors and families, foster caregivers, program staff, attorneys, and ORR stakeholders. The position requires a flexible, organized, and efficient schedule, including extended hours, evenings, weekends, and on-call coverage. It involves frequent travel and driving to transport youth and attend trainings or conferences. The Case Manager may manage eight UC cases with minimal supervision, with caseloads potentially increasing based on sponsor category and other factors. The role also requires appropriate supervision of youth and compliance with applicable ORR, CDC, and state protocols.

Requirements

Bachelor’s degree in Social Work, Psychology, Human Services, Counseling, or another social service field.
Bilingual in English and Spanish; Spanish fluency is required.
Excellent case management, verbal communication, and written communication skills.
Critical assessment and analysis skills.
Ability to stay motivated, organized, and flexible while managing multiple service priorities.
Ability to work under stress and multitask.
Sincere commitment to serving and advocating for youth and families.
Ability to work a flexible schedule, including on-call schedules, evenings, and weekends.
Must obtain a cleared Level II background check from the appropriate entity.
Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid/CPR certification.
Ability to supervise clients indoors and outdoors as needed.
Proficiency with desktop and laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and word-processing, spreadsheet, and database software.
Minimum automobile insurance coverage of $100,000/$300,000 bodily liability coverage.
Must be at least 21 years old, hold a valid state driver’s license, have a reliable personal vehicle, and maintain a good driving record.
Ability to manage eight UC cases with minimal supervision; caseload may increase depending on sponsor category and other factors.
Ability to travel as needed for training, conferences, and youth transportation within the United States.
Ability to remain objective and professional, respect others’ ideas and actions, and respond constructively to change.
Ability to advocate for children facing behavioral health, immigration, educational, legal, developmental, and socioeconomic challenges.
Ability to use manual dexterity and tactile, visual, and audio acuity; perform repetitive motion; sit and stand for prolonged periods; and sustain visual and mental effort.
Ability to occasionally lift up to 25 pounds, bend, pull, and carry.
Ability to travel frequently and drive for extended periods, with frequency varying based on program demands.

Nice To Haves

One year of experience working with children and adolescents or in the youth services field; volunteer and internship experience count.

Responsibilities

Perform work consistent with NYAP’s mission, values, and philosophies.
Complete case management assessments within ORR timeframes.
Conduct on-site admissions and initial intake interviews, gathering family and sponsorship information and establishing youths’ ages.
Interview sponsors, family members, and family friends to assess sponsors’ ability to care for minors.
Serve as the case point of contact for assigned Federal Field Specialists, Case Coordinators, and Contract Field Specialists.
Prepare for and lead pre-staffings with multidisciplinary professionals and attend staffings with ORR stakeholders as needed.
Coordinate with local pro bono attorneys to provide timely Know Your Rights presentations and legal screenings.
Collaborate with program administration and clinical, medical, and educational staff on case management practices.
Support safe and timely release of children from ORR care, including sponsor vetting through searches, relationship documentation, income verification, background checks, and other actions.
Document actions and contacts with youth, sponsors, and stakeholders in required progress notes.
Complete reunification packets and Release Requests for initial review, and submit completed packets and appropriate referrals, including home studies and post-release services.
Provide weekly face-to-face updates to youth and telephonic updates to family members or sponsors, and ensure two weekly telephone contacts with family, primary caregivers, or sponsors.
Facilitate calls between minors and approved family members or caregivers, and facilitate attorney-client contact at youths’ request.
Coordinate weekly treatment team meetings with program departments.
Build and maintain relationships with foster parents, attend meetings with them, and serve as the program liaison to foster caregivers.
Drive children to program services and appointments, including court and attorney visits, and transport youth within the United States for reunification when needed.
Coordinate case management and family reunification services, including active participation in discharge planning.
Participate in documenting safety plans and post-18 age-out plans.
Oversee or participate in reporting significant incidents according to policies and procedures.
Maintain electronic and physical UC files, including uploads to UC Portal and Evolve.
Attend required organizational trainings, departmental and program meetings, and other training designated for professional growth.
Assist with evacuation of youth when needed due to weather, disasters, or other unforeseen events.
Maintain a safe, clean, and hazard-free work area and ensure proper supervision of youth.
Perform other duties and essential tasks as assigned.