Case Aide (Bilingual)

Dynamic Service Solutions • Houston, TX

14h • Onsite

About The Position

The Case Aide works in the case management department of Dynamic Service Solutions’ Children First Residential Care Program, assisting with day-to-day tasks so children receive timely case management services. The role supports the safe and timely release and reunification of unaccompanied children (UC), maintains accurate records in accordance with state and federal requirements, and helps ensure compliance with Office of Refugee Resettlement (ORR) policies and procedures. The position is based in Houston, Texas, and is performed mostly in an office setting. A flexible, organized, and efficient work schedule is required; some overnight travel, public speaking, and evening and weekend work are also required.

Requirements

• Associate degree in Psychology, Sociology, Social Work, Clinical Counseling, Human Services, or another relevant behavioral science field; alternatively, a minimum GED or high school diploma with 1–2 years of experience working in a youth services field.
• Strong computer skills, including Microsoft Office, SharePoint, and OneDrive, and the ability to learn new software.
• Ability to read, write, and converse proficiently in Spanish and translate written Spanish into English.
• Valid, active driver’s license and clean driving record.

Nice To Haves

• Case management experience with youth and children.

Responsibilities

• Assist in coordinating case management services, including the safe and timely release of UC in accordance with ORR policies and procedures.
• Complete required documentation accurately and on time, ensuring services are recorded in client records and required databases in accordance with state and federal regulations.
• Assist case management staff in preparing discharge packets and discharge documentation, and provide exit orientation to clients as part of the discharge process.
• Ensure youth are enrolled in the program’s internal intake system, UAC Portal, and that DHS/ORR placement documents are filed and uploaded to the portal.
• Help ensure weekly phone calls with family of origin, primary caregiver, or sponsor, and follow-up service calls 30 days after reunification and discharge.
• Assist management staff with routine or daily responsibilities to support program operations and ensure activities adhere to legal guidelines and internal policies.

Benefits

• Competitive salary.
• Medical, dental, and vision benefits.
• Health Savings Account (HSA) and Dependent Care Flexible Spending Account (DCFSA).
• 401(k) retirement plan.
• Life and disability plans and other supplemental plans.
• Student loan assistance plan.
• Paid time off, holidays, and sick leave.
• Professional development opportunities and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree