Bilingual Call Centre Customer Service Rep - ESC
About The Position
ESC Corporate Services Ltd. is seeking two Bilingual Call Centre Customer Service Representatives to support its continued growth. In this role, you will be the primary point of contact for customers across all ESC product lines and services, providing support and resolving issues. You will assess and respond to customer needs, manage requests from initial contact through to completion, and ensure all orders are accurately submitted and tracked. This is a full-time permanent position with two distinct shifts available: Shift A (8:00 a.m. – 4:00 p.m.) and Shift B (12:00 p.m. – 8:00 p.m.), both Monday through Friday, with a hybrid in-office schedule. Training will require availability for the 8:00 a.m. – 5:00 p.m. shift for the first few months.
Requirements
- Bilingual in English and French, both orally and written is required.
- Customer service experience, call center experience or similar in a fast-paced environment
- Comfortable with computers, printers, software installation, configuration and the Internet
Nice To Haves
- Post-secondary education or equivalent experience would be an asset, such as a business, office admin or law clerk diploma
- Knowledge of corporate supply products
- Self-motivated, independent thinking and able to work well in a team environment.
Responsibilities
- Serving as the primary point of contact for customers, identifying needs and providing accurate information and support
- Resolving customer issues by investigating, implementing solutions, and escalating when required
- Processing and managing customer orders, ensuring accurate data entry and completion of transactions
- Tracking and following up on requests and orders to ensure timely resolution adhering to service level agreements
- Responding to inquiries promptly and professionally
- Maintaining accurate records in the Eservice system, including detailed notes on client interactions and requests
- Other assigned duties
Benefits
- Competitive salary and benefits package
- Hybrid work schedule
- Career development opportunities
- Education support
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
