Bilingual Customer Service Rep

Select Mgmt • Houston, TX

1d • Onsite

About The Position

The Bilingual Customer Service Representative plays a critical role in delivering exceptional support and service to a diverse customer base across the United States. This position requires effective communication in both English and a second language to address customer inquiries, resolve issues, and provide accurate information about products and services. The representative will serve as a primary point of contact, ensuring customer satisfaction by handling requests promptly and professionally. By understanding customer needs and providing tailored solutions, the role contributes directly to customer retention and brand loyalty. Additionally, the representative will collaborate with internal teams to escalate complex issues and improve overall service quality.

Requirements

• Associate’s or Bachelor’s degree in Communications, Business, or a related field.
• Experience working in a call center or customer support environment.
• Familiarity with the company’s industry or product line.
• Additional language skills beyond the required two languages.
• Training or certification in customer service or conflict resolution.
• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

Nice To Haves

• Previous customer service experience preferred but not required
• Computer and data entry experience preferred but not required

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat in both English and the second language.
• Assist customers with product information, order processing, billing questions, and technical support as needed.
• Identify and resolve customer issues by troubleshooting problems and providing appropriate solutions or escalating when necessary.
• Maintain accurate and detailed records of customer interactions and transactions in the company’s CRM system.
• Collaborate with team members and other departments to ensure consistent and high-quality customer service delivery.

Benefits

• Competitive pay
• 6 paid holidays
• Paid vacation
• Paid on-the-job training
• Full-time, stable work schedule
• Career growth opportunities
• Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree