Bilingual Customer Service Rep | CSR

MMC Group•Austin, TX

7d•Onsite

About The Position

We are seeking a dedicated and skilled Bilingual Contact Call Center Specialist to join our Provider Network team. This role is pivotal in delivering exceptional support to Medicaid providers and clients, ensuring seamless resolution of inquiries and issues. The ideal candidate will possess strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume call center environment.

Requirements

A minimum of six months of recent, verifiable experience in a high-volume contact center/call center environment.
Must be able to read, write and speak English and Spanish. Skills testing should reflect an ability to read, write and speak Spanish with an 80% or better score.
Proficiency in Microsoft Office tools (Word, Excel, Outlook).
Strong multitasking abilities and organizational skills.

Responsibilities

Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions.
Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience.
Document all interactions in clear and concise online logs for accurate record-keeping.
Transfer callers to appropriate Call Center units when necessary.
Meet and exceed individual performance standards, including strict attendance and productivity metrics.
Assist with problem resolution and escalate complex issues as needed.
Perform additional duties as assigned by management.