Customer Service Rep (CSR) - Dispatcher

Titus Electrical Services•Mead, CO

2d•Onsite

About The Position

Join the Titus Electrical Services team as a full-time Customer Service Rep (CSR) - Dispatcher at our Frederick, CO office. We're seeking an empathetic individual to provide excellent customer care and dispatch electrical technicians over the phone. This role offers weekends off and the opportunity to join an established, family-like company. As a Customer Service Rep (CSR) - Dispatcher, you will provide administrative and dispatch support for customers and field technicians. You will handle a high volume of inbound phone calls, emails, and chats, managing your time well as you prioritize multiple requests. Responsibilities include helping customers set up new accounts, navigate the website, or pay their bill, resolving problems proactively, and managing scheduling and dispatch duties in the office. You will provide accurate, detailed information about job orders to the crew and dispatch urgent service requests with patience and a cheerful demeanor. The role requires being a team player, being open to constructive feedback, and valuing ongoing training.

Requirements

Excellent phone skills
Computer and data entry skills
Proficiency with Microsoft Word and Excel
Punctual and dependable
Ability to effectively prioritize multiple administrative tasks
Organized and attentive to detail
Strong communication and customer care skills

Nice To Haves

Experience in a customer-facing role

Responsibilities

Provide excellent customer care and dispatch electrical technicians over the phone.
Handle a high volume of inbound phone calls, emails, and chats.
Manage time effectively and prioritize multiple requests.
Assist customers with setting up new accounts, navigating the website, or paying bills.
Proactively resolve problems and ensure customer satisfaction.
Manage scheduling and dispatch duties.
Provide accurate, detailed information about electrical job orders to the crew.
Dispatch urgent service requests with patience and a cheerful demeanor.
Be a team player, open to constructive feedback, and value ongoing training.
Perform other job duties as assigned by management.