Customer Service Rep - Dispatcher

White Plumbing, Heating & Air • Springfield, MO

3d • Onsite

About The Position

White Plumbing, Heating & Air is seeking a full-time Customer Service Rep - Dispatcher for their Springfield, MO team. This role is ideal for someone who is a multitasking master, thrives in busy environments, enjoys learning, and is comfortable following instructions. The company specializes in plumbing and gas work for new construction and recently established a service department for residential and commercial systems. They pride themselves on providing top-notch solutions and quality work in a fun and supportive, small-business atmosphere.

Requirements

• High school diploma or equivalent
• Proficiency with computers and Microsoft Office applications
• Self-motivated attitude and a customer-oriented mindset
• Excellent verbal and written communication skills
• Ability to work collaboratively in a team environment
• Ability to perform the physical requirements of the job, including using a computer, sitting for extended periods, and moving objects weighing up to 25 lbs.

Nice To Haves

• 1+ year of experience with Service Titan
• Customer service experience
• Experience with ServiceTitan software

Responsibilities

• Speaking with customers
• Maintaining calendars
• Effectively dispatching field crews to jobs
• Answering incoming calls from customers
• Responding to questions
• Scheduling appointments
• Addressing customer issues or concerns
• Strategically assigning jobs and dispatching field teams based on job proximity and required skill set
• Managing social media and interacting with customers online

Benefits

• Paid medical, Dental, and Life Insurance
• Paid vacation
• Paid holidays
• A 401(k) retirement plan
• Supplemental insurance
• Relocation assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED