Bilingual Customer Sales and Service Agent - Call Centre - Proactive hiring

Air Canada • Dorval, QC

3d • Onsite

About The Position

Right now, Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team in Montreal. This position is vitally important to our continued success as you will often be a customer’s first point of contact. So, creating a great first impression will be down to you. Are you up for the challenge? If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role.

Requirements

• High school diploma or equivalent
• Available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program.
• Availability to work in shifts
• Strong communication skills (both written and verbal)
• Ability to find creative solutions to complex customer situations
• An effective multi-tasker who can work independently with a minimum of supervision
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
• Candidates must speak English fluently.

Nice To Haves

• Priority will be given to candidates who speak English and French.
• As Canada's most international airline, we would love to know if you can speak one or more of the following languages in addition to English: French, Spanish, Korean, Japanese, Cantonese, or Mandarin.
• Customer service experience within a Call Centre environment
• Previous travel industry experience
• Working knowledge of computer applications and the internet

Responsibilities

• Provide exceptional customer service by answering every call promptly, courteously, and professionally.
• Be a knowledgeable source of information regarding flights, fares, destinations, and special offers.
• Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings.
• Ensure customer satisfaction by providing timely resolutions to customer inquiries.

Benefits

• Generous employee travel programs for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• Wide variety of benefit plans, including health and dental, for you and your family.
• Training and development tools to help unlock your full potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED